Safety & medical boundary

Families trust us with the people they love most. Here is exactly how we keep that trust.

Our companions do not

• Diagnose medical conditions
• Prescribe medication
• Provide clinical treatment
• Replace doctors
• Replace nurses
• Replace ambulances
• Replace emergency medical services

Verification

Before taking any job, a companion must have completed each of these, individually recorded and checked by our team:

• Government ID verified
• Background checked
• Trained in hospital navigation & escalation
• Interview and onboarding

During every visit

• The companion verifies the handover with a booking code shared only with your family.
• Every milestone is time-stamped and visible to our operations team, who can intervene at any time.
• Companions are trained to escalate to emergency services immediately if a person’s condition deteriorates.
• Incidents are recorded, reviewed and closed with a documented resolution.

Emergencies

If someone has life-threatening symptoms, do not wait for a companion. Call 112 (National Emergency Number) or 108 (Ambulance).