Privacy notice

Draft for legal review. Exact obligations under the Digital Personal Data Protection Act, 2023 and other applicable Indian law must be confirmed before production launch.

ChampOnCall coordinates companions who accompany people to medical appointments. We collect only the information needed to deliver that service.

What we collect

• Your name, mobile/WhatsApp number and optional email.
• About the person receiving help: name, age, relationship to you, pickup address/location, mobility level, language preference and short instructions you choose to share.
• Service records: timestamps, status updates, companion notes, expenses and receipts, payment references, ratings and feedback.
• WhatsApp message history with our business account, and location shared by our companions during a job where appropriate.

What we avoid

We do not ask for diagnoses, prescriptions or medical history. Please share only what the companion needs to help safely (for example “uses a walker”).

How we use it

• To assess, dispatch, deliver and bill your request; to keep you updated; to handle incidents and complaints.
• To measure service quality (for example arrival times and whether you would trust us again).

Who can see it

• Companions see only job-relevant details for jobs assigned to them, and the full address only after accepting.
• Our operations staff access data based on their role. Access to sensitive data is logged and auditable.
• Service providers who help us operate (messaging, payments, hosting) under contract. We never sell your data.

Retention

Each category of data has its own retention period (for example WhatsApp messages and location data are kept for a shorter time than payment records required by law). Data is securely deleted at the end of its period.

Website analytics

We use Google Analytics to understand how visitors use this website (for example which pages are viewed and whether a booking was made), so we can improve it. It uses cookies and does not receive your booking details, tracking links or medical information.

We may also use Microsoft Clarity to see, in aggregate, how visitors move through our pages (clicks and scrolling), so we can fix confusing parts of the site. Form fields are masked and it is never used on our operations or companion apps.

Your choices

You can ask to access, correct or delete your information by writing to care@champoncall.com.